【Hiring】Website Operations Manager

This position's main focus will be on customer support for our current social games.
You will need to listen carefully to user requests and inquiries and incorporate them into our services in a timely manner.
We are planning to release new services in the future as well.
Your role is to aggregate, analyze, and debug the data of new services to provide the services that users desire.
It's a very rewarding job because it allows you to hear the voices of users directly.
Recruitment Closed
Job Title

Website Operations Manager

Job Contents

・Customer support for games
・Respond to, aggregate and analyze user inquiries
・Test play and give feedback and suggestions to relevant departments
・Finding and reporting bugs (glitches, etc.) in game

Ideal Hire

・Someone with the ability to work cooperatively and have fun while working
・Someone who is always interested in new mobile and Internet services
・Someone with a strong sense of responsibility and the ability to work in a professional manner
・Someone who wants to demonstrate and expand their skillset
・Someone who is motivated to make the business a huge success

Require Skills

・Experienced in customer support for web services
・Must be able to handle the basics of Windows
・Can use Word, Excel and PowerPoint

Welcomed Skills

・Familiar with social games
・The ability to analyze KPIs
・Even if you don't have any experience in customer support, we welcome people who are good at interacting with people, be that in a sales or customer service positions, and who are good at completing tasks in a courteous manner.


18 – 40~

Work Location

Hachioji, Tokyo
Along the JR Chuo Line and Keio Line

【Nearest Station】
A 2-minute walk from Nishi-Hachioji Station off the JR Chuo Line
10 minutes by bus from Mejirodai Station off the Keio Line

Work Hours

10-30 AM - 7:30 PM


Monthly salary (Pay is dependent on experience and ability, according to the company's judgement)
The evaluation period will depend on experience and performance on the job (1 month to 3 months)


Company insurance
Worker’s accident insurance
Unemployment insurance


Pay raise assessment / 12 times a year (Pay raises will be assessed during monthly interviews)
Bonus / 2 times a year (Multiple times depending on company performance)

【Other Benefits】
Commuting allowance: Transportation costs provided
Executive allowance: Paid in accordance with company policies.
Family Allowance: A monthly allowance of 10,000 yen for a spouse and 5,000 yen for each child.
Housing Allowance: A monthly rent subsidy of 20,000 yen will be provided to those living within 1.5 km of the company (other conditions may apply). Details provided at the time of the interview.

About benefits


2 days off/week (Sat/Sun)
National holidays
Golden Week holiday
Summer holidays
Year-end holidays
Congratulation and condolence leave
Annual Paid Vacation

Recruitment Closed